Getting started
This section covers the following topics:
Account types
There are two types of accounts on SignSpace:
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Personal accounts
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Organization accounts
Personal accounts are accounts for individual users who use SignSpace for personal needs. Personal accounts come with a free license and limited functionality. Personal accounts cannot have paid plans with unlimited functionality.
Organization accounts are accounts registered on SignSpace to represent organizations identified by a business ID or company number. Organization accounts can be registered for free and have a 14 day trial period with full functionality but require a paid license for unlimited feature use after the free trial.
User types
There are three types of users on SignSpace:
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Personal users
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Organization users
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Bots
If you sign up to SignSpace yourself, you become a personal user and a personal account is created. As a personal user, you are able to use only limited SignSpace functionality.
You can:
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use chat
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participate in existing spaces (reply, set tasks complete, sign signing requests)
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attach files up to 25MB in size to spaces or chats
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have all space’s content stored for 10 years automatically
You cannot:
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create spaces
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create signing requests
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create tasks
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create groups
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upload files directly to files view
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see chat history older than 30 days (chat content is stored for 6 months automatically, and you may access it by joining a paid plan)
If you “connect” to an organization account, you become an organization user. These are the following ways to “connect” to an organization account:
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Register your organization on SingSpace. When you are the first representative of an organization and you register the organization account, you become the main user automatically.
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Register as a new user on SignSpace by following the organization email invitation sent to you by the organization admin.
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As an existing SignSpace personal user, you can accept an organization invitation to join an organization account.
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As an existing SignSpace personal user, you can request to join an organization account.
When you become an organization user you receive a 14 day trial with unlimited SignSpace functionality. After the 14 days trial, your access to SignSpace functionality will depend on the organization account plan:
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If the organization has a paid plan, and you are allocated one of the paid licenses, you will continue using full functionality.
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If the organization has a paid plan, but you are not allocated one of the paid licenses, you will have only limited functionality.
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If the organization has a free plan, you will have only limited functionality.
Unlimited functionality for organization users allows users to:
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use chat with access to full history (history is only limited by the storage available to the paid plan)
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participate in existing spaces (reply, set tasks complete, sign signing requests)
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create new spaces, signing requests, tasks, groups
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attach files of up to 25MB in size to spaces, chats or upload to files view
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have all space’s content stored for 10 years automatically
Limited functionality for organization users is the same as for personal users. You cannot:
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create spaces
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create signing requests
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create tasks
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create groups
- upload files directly to files view
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see chat history older than 30 days (chat content is stored for 6 months automatically, and you may access it by joining a paid plan)
There are two types of organization users:
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Main - account admins
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Regular - any organization member
Organisation admin determines your user type when inviting you to join the organization account or when accepting your request to join the organization.
Bots are automated messengers, posting relevant notifications on SignSpace spaces. For example, you are greeted by a SignSpace Bot when you join SignSpace for the first time. As a space owner, you are also informed by the SignSpace Bot when new users are requesting access to your space.
User identity verification
To ensure trusted communication, SignSpace uses identity verification service by Signicat. It covers identity verification via electronic IDs for Finland, Sweden, Norway, Denmark, Estonia, Latvia, and Lithuania.
Some user actions on SignSpace require mandatory identity verification, such as electronically signing a document.